How can we help?

Answers about accounts, approval, payments, agreements, and safety.

Why is my account "Pending approval"?

To prevent scams, our team reviews every new creator and client account before it appears in search, can take on paid collaborations, or can receive payouts. We check that the social accounts you list are real. You can keep editing your profile while you wait.

What does the follower number mean?

It's your total followers on all platforms combined (for example Instagram + TikTok + YouTube + Facebook + X), as reported by the creator. We compare it with the public profiles listed during account review.

How much does Owners Find Creatives cost?

Accounts are free for everyone and there's no subscription. Clients (businesses and individuals, like a couple hiring a wedding videographer or photographer) pay nothing to use Owners Find Creatives. Creators pay a 20% commission on paid collaborations, which comes out of the creator's agreed quote; clients pay the quote with no extra booking fee. Creators see their expected proceeds before accepting.

How do agreements work?

Either side can propose terms (quote, deliverables, revisions, turnaround, usage rights). Every change creates a new version, and a collaboration is agreed only when both people accept the same version. Acceptance times are recorded.

How do payments work?

Clients pay through Stripe. The creator's share goes to their Stripe-connected payout account and Owners Find Creatives keeps its commission. Owners Find Creatives is not an escrow service. If payments show as not activated, nothing can be paid yet.

Do I need to disclose sponsored posts?

Yes. Paid content must be clearly disclosed, for example with the platform's paid-partnership label and #ad, following the FTC's endorsement guidance. Follow each opportunity's disclosure requirements.

How do I report someone?

Use Report on any profile, conversation, or review. You can block a conversation at any time. Our team reviews reports and disputes.

Who can leave reviews?

Only the two people in a completed, paid collaboration, once each. Paying for visibility never changes review scores.

Are my delivery files private?

Yes. Files delivered for a collaboration are private to that collaboration and never appear publicly unless you explicitly choose to share them.

How do I delete my account?

Send a deletion request below. We confirm it's you, close open collaborations, remove your public profiles and portfolio media, and delete or anonymize your data, keeping only the payment and audit records the law requires.